Marketing Skill
Business Services in Frankston

Marketing Aptitude provides a unique range of customer service programs. We build and manage relationships with clients and prospects, professionally representing your company with the expertise and concern you would offer them yourself if you had the time. We also yield you with important feedback and information to comprehend your clients needs and expectations. What this means to you be that your sales will enlarge because leads will be competent and your customers will become loyal devotees of your business, buy more and refer others and you will comprehend your business better in short you will be more profitable. At Marketing Aptitude we make it effortless and do all the work for you. We ring the clients you nominate and make safe they are glad to yield a testimonial. Our focus is on building relationships with both our clients and their prospective clients or customers. Database Management We manage and maintain databases on behalf of our clients, downloading updated information to our client’s offices to ensure they have the latest material. Customer Service, Receptionist, Telephone Skills and Sales training can be tailored to suit your specific needs and run from your office. Fresh clients come in for a meeting with you. Your receptionist greets them, settles them down to wait, offers them coffee. That means finding customers who want to purchase from you, listening to their needs, and offering the assist they need (and none that they don’t). In other words, it means building a relationship without any immediate expectations. In short, establishments that emphasis customer service make more money and keep customers longer than those that don’t. Good service means creating a memorable experience for every customer. A customer who experiences all that will be your customer again and again. I would like to think it will mostly be about brilliant, distinguished customer service however I fear it will often be prompted by poor service. Firstly we queued up to order asked for takeaways and sat at a table to wait. The beginning thing I noticed was the young girl who had been after us in the queue got her coffee behind a couple of minutes. After there was a massive crash and a lady sitting close the fore window had knocked over her iced coffee. When the young girl finally turned up with a small cloth she said nothing to reassure the woman who was clearly embarrassed and somewhat distressed. The cloth was quite quickly replaced with a mop and bucket and the young girl did an ordinary job of cleaning the mess. It had been at least 20 minutes and Neil went to the counter to ask. I had sat watching waitresses go by with takeaway coffees a number of times each time calling out a name and ours was not among st them.